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Internet Survey Results:

Characteristics of the Most Effective Mentors--Narrative Descriptions
Matt M. Starcevich, Ph.D.

  • What set my mentor apart from the others was her belief in her team. She did not need to micromanage the team because her belief was that if you treat your team with respect and let your goals be known, the team will come through. Take care of your team and they'll take care of you. Every Thursday she would bring in Bagels and Cream Cheese, without a doubt she brought them. She encouraged each team member to pursue their goals and helped to develop us into the positions we now hold. My Mentor took the time necessary to coach each of us in a positive manner, very soft spoken, easy to approach. Her priority was the customer and meeting the needs/resolving issues. She empowered her team to be able to meet the needs of the customer. What set her apart from others is her ability to care about each person in their own special way. Her versatility and flexible attitude as well as the care and concern she showed everyone has set her apart from all others. She does a wonderful job, has great moral values and ethics. She does not get heated or agitated with her team and I also believe that it sets her apart from the others.
  • What makes my mentoring partner my number one mentor? It is because of her own personal experiences, and not theory. She is someone who had personally experienced overcoming her own obstacles, and challenges, personally and professionally. She also keenly understands the mental and physical challenges in achieving goals because she has been coached and trained to compete in the Olympic trials. She also understands first hand personal transitions, both career wise and geographical relocation, which also can be exciting but also very challenging. What also sets her apart from the rest? She knows the whole coaching philosophy of coming along side of me instead of walking ahead of me. She make me responsible for my own achieving of goals by having me do the work while encouraging me, giving me practical steps to stay focused, execute informed decisions after doing the research, and experiencing the results. The achievement is completely owned by me, but she was a tool that helped make the process easier.
  • Have you ever met someone who has been where you wanted to go and did what you wanted to do and told you and showed you by example what it took to be successful making the journey. Well, I had the opportunity to meet such a person. He listened with caring and concern. He was open to my ideas and didn't belittle me for thinking outside the box. He asked questions that prompted you to think before responding. He made you feel that it was okay to color outside the lines. He said, I've done this and let me show you how and then he said, try it and if you fail, that's okay learn from your mistakes you will be great the next time. He inspired me to be greater than I believed I could ever be. He stretched me to the next level and said fly.
  • The most effective mentor in my life has been ____. She allowed me to develop a well-balanced sense of success. She taught me that I must keep my life priorities in mind every endeavor: God first, Family second and my Career third. I witnessed first hand her unfailing sincerity, unselfishness, and of course her astounding success, and strove to aspire to that same pinnacle in life. I have learned that when I focus on the priorities in the above manner and treat every one in accordance with the Golden Rule, I not only can attain success in my life, but can show others how to succeed as well. I've had excellent management training as a ____. I do not consider myself financially successful, but I have positively influenced many people to success as a result. She has shown me many important guidelines: always set goals-everyone needs a positive focal point; surround yourself with positive people; to get respect, give respect to all others; if necessary-fake it 'til you make it; nothing is impossible; anything worth having, is worth working for; never stop learning, because knowledge and wisdom is something you never have enough of-it is worth more than money; everyone has trials and hurdles in life, learn to appreciate them as character builders-you will one day understand you have become stronger as a result of them. I have been a ____ for 16 years and have taken courses at various colleges for 30+ years of my life, in addition to which I have worked in management capacity for 31 of my 35 years working experience. Both my children were practically raised with the ____ philosophies-and both are very successful as well.
  • I think the greatest mentor I had was one of my first bosses. The gift he gave me was his self-discipline. No matter how busy he was, he made the time to thoroughly review the work I did, giving me his undivided attention when I needed it, pointing out where I had gone wrong, where things could be improved. Helping me to understand the nuances of the improvements he was making, even down to the use of a single word, or the way a spreadsheet was to be presented. I always knew when I had done well, and when I hadn't, because he let me know. I was made accountable. This, I realize now, also required his discipline: he never avoided conflicts or difficult conversations. Sometimes I would feel frustrated and rebellious, and I would strive to reduce the number of corrections he made, but found he always put in the same time and same effort. It was only after some time had passed that I realized he was constantly raising my standard. That time and effort was for my benefit, not simply a "proofing" exercise. When I compared the work I was putting out to that of my first days with him, I couldn't believe the difference! I wish I still worked with him, but I'll never forget the lessons I learnt from his careful, patient coaching.
  • This person was wonderful. They took many approaches at mentoring me. We had in-depth conversations, they gave me tasks, they let me have wonderful opportunities to assist others in their development, they allowed me an opportunity to see their own perceptions of themselves and their growth opportunities, they bragged about my accomplishments, and recognized what drove me to give me insightful feedback, they are amazing.
  • The mentor I have in mind was very willing to hear me out with an issue that could benefit the others in the team. She also gave me the encouragement to try new things that I thought I was incapable to be successful at. My mentor push me just enough to show I could but was also there to give me a hand when I got stuck with an issue. I never felt she had left me out to hang alone. She encouraged me to try harder and I did succeed because of her mentoring. We were not just co-workers we were great friends. I have great respect for her even to this day.
  • She was approachable and understanding. She created a safe environment in which I could bring issues, worries and concerns. She did not outwardly make judgements, rather she challenged and helped me to explore and reframe the situation or issues. She asked open and probing questions which made me think about and explore the issue from a number of angles. She was an outstanding listener, demonstrated empathy and understanding and made me feel a valuable and worthwhile person. She provided very few solutions, rather she encouraged me think around the issues until I had come up with the solution for myself. She agreed a set of goals with me each session and reviewed those goals at the next session. She encouraged me to apply what I had learnt to new situations and make connections for the future.
  • My #1 mentor relationship began when I was still in high school. She was ____, my physical education teacher. I connected with her in high school and the relationship continued until she passed away last year after I had been teaching for 23 years. ____ knew I wanted to go to college, and she also knew that I didn't believe that I could go. The reason was that I did not have any parent support in regard to college funds. I was very depressed my senior year as I saw my friends making college plans. On Senior Awards Day, ____ awarded me an award for club work I had been dedicated to doing. This award included a $100 check from the club. It had a note, which said that this check was to be used toward college. This small check spurred me to apply to a local college and try to attend while also working full-time.
  • My number one "mentor" was someone who showed me each and every day that they trusted my abilities, valued my input, and cared about me as an individual. He encouraged constructive conflict as a means of fostering trust, expanding my thinking and opening new doors for learning opportunities. He also listened when I was uncomfortable with a particular task or new activity, guided me through the process, but didn't let me shy away from stretching and testing my skills in new arenas. The greatest attribute of this individual in my mind, however, was that he encouraged me to "argue" with him when I had different ideas and/or solutions to problems and could support a different course of action than he might have taken. The result was a relationship that helped me see my possibilities in a non-threatening environment and gave me confidence to excel in areas I had previously not been exposed to in my field.
  • My most effective mentor lives by example. Like someone once said to missionaries who were going to a new country - preach the gospel and if you have to at times, use a few words. My mentor uses few words and I have learned immensely from her.
  • For the most part, throughout most of my career I have sought the advise & counsel of individuals I admired and thereby learned allot from them. One of the individuals that I feel set that standard in my life is a previous manager. I was the Human Resources manager for a large retailer. My manager helped me to identify my personal strengths & weaknesses. He provided me with the support to focus my personal strengths & weaknesses into my professional work. We had regular one-to-ones on my professional goals. Performance management to him was having me personally identify what I wanted to work on. He gave me honest & sometimes hard to hear facts that would direct me in my performance development. He coached me & helped me identify my true passions professionally and directed me to those opportunities within our organization. I truly believe that it was his support, guidance and honest approach to my contributions to the organization that put my career in motion. Fifteen years later we have maintained contact and he is still provides me with those insights and coaching that we established many years ago.
  • He gave me a chance to grow. He looked at my skills and helped me refine the ones I was excellent at and the ones that needed a little bit more work helped me to focus on those. He challenged me to think outside the box and also to go out of my comfort zone to coach others.
  • The most effective mentor that I have ever had was one of my previous managers. He has been the only manager that took the time to get to know me and my goals and ambitions for my career. He saw my successes and he saw my challenges. He helped me focus on those challenges, which has made me more successful now as a Supervisor. Because he took the time to help me and to help develop my skill, not only do I succeed more, but my team has improved as well.
  • My mentor walked her talk - she never asked me to do anything she wasn't already doing. She was honest and open in her communication and she was really good about establishing a clear vision and expectations. We would meet every other week to discuss progress, obstacles, etc. She provided business articles and books as resources to develop my skills. She was very encouraging and recognized my successes with little thank you cards or e-mail kudos. She challenged me to be a better leader because she saw my potential, not just my current abilities.
  • My most effective mentor is the director of my organization. He has helped me to grow and advance in many areas. He is open-minded, and provides an honest opinion about issues that arise in the office, whether personal or professional. He adds a personal touch to coaching sessions and is very knowledgeable. He has often coached on perception, goals and my future. He has encouraged me to strive for success and has helped me to increase my confidence in business decision-making and coaching my own representatives. He is always willing to help, and provides support for all decisions made, whether they succeed or fail. He keeps an open mind when dealing with differing opinions and tries to see both sides in order to make a satisfactory outcome for all, according to the needs of the business. I owe a lot of my success and how far I have come to him.
  • My most effective Mentor is my current Director. He is enthusiastic and believes in the abilities of each of his employees and more importantly his team. He values our Companies objectives and is effective in communicating these goals in a way in which his team wants to achieve these results and strives to tackle any obstacles that may be encountered. He sets high but realistic goals. With additional encouragement and belief that each of us will succeed, we do. His door is always open if you need coaching or assistance on an issue you're working on. He promotes the values of ____ and always looks at the big picture. He has accomplished a great deal since he started with the company and is respected by his team and other members of the organization for these actions. He continuously looks for ways in which to automate processes to become more effective and efficient. I feel it is a wonderful opportunity and learning experience being under his leadership!
  • The mentor that was most helpful to me lived what she spoke. She would not encourage me in anything that she did not believe were ethical, moral, or sensible. When she shared information with me, it came from the heart and was spoken with such passion that it touched my life and caused me to become excited about making life changes or taking next steps. This person was very honest with me and always inspired me to become my authentic self; to grow and not be afraid to take risks. Despite this person's success and days when I was financially, spiritually, and emotionally challenged, this person always made me feel like I was bigger than my circumstances. To this day, her words inspire me to be all that I can. When I'm feeling stuck, I only need to pick up the phone and call her and know that by the time I hang up, I'll be reminded to live a purposeful life and to choose how I feel every day.
  • My number one coach/mentor said one thing that changed my whole outlook on my career goals, my leadership skills and myself. He said, "My success is a reflection on your success. I am only as good as you are." He was my supervisor at the time and he said this in a team meeting and it motivated me to my best so he could achieve success. Now that I am a supervisor I tell this to my team members and I reflect on this every time I sit down with them. The better I make them, the more I help them grow, the more successful they are, the better leaders and coaches I produce can only make ME a better leader, coach and mentor.
  • They shared experiences and how it made them feel, how they handled, the learning’s they came away with. The handling was not always the most effective, but the lessons learned were most effective. I use those in work and home life. I think an effective mentor is not just one to help you in career advancement, which I would term office politics, but gives you information to internalize and use in all life situations.
  • My ____ establishes performance targets for both short-range and long range.  Objectives are clear on how to gain development, department and organizational goals.  Also develops sensible and realistic programs or guide that I can follow.  Is very knowledgeable on the company and shares.
  • ____ is my mentor , because since I came here to work at ____ she has inspired me to move ahead and is always advising me to put myself and my talents in the right direction and she lets me know that I have potential in succeeding in this company ...not just for myself but for the company....it sets her apart from anyone else because she is very patient and works very well with people rather than making others feel as if they do not count.
  • My most effective mentor was the person that allowed me to grow in my position, by consistently making me feel like I was part owner. A partnership was developed with my mentor: collectively, we came up with ideas and actions plans, then he would always without fail gain commitment from me, to see it through (periodically he would check on the progress): he was following up and providing construction feed back and suggesting alternative solutions that could work. When an action plan failed my mentor would accept a level of responsibility and pointed out what I was accountable for and together: we would revise original plan with new goals and objects that was obtainable. I always understood exactly what my mentor wanted me to do. He was available and always willing to listen to an idea(s) that I suggested. If he didn't feel it was going to work he would not criticize, rather focus on the benefits of choosing an alternative course of action/solution. My mentor would provide challenges that kept my interest. I always felt like we were a TEAM.
  • He gave me opportunities to work with the highest levels in my organization.

          He had me role-play presentations prior to making them.

          He gave me his mantle of power and brokered me into organizations and groups

          He gave me immediate feedback, positive and negative

          He demonstrated total confidence in me.

  • I remember when I first started on the floor in ____ we had numerous mentors but the one who I remember the most was ____. I always felt apprehensive about raising my hand when I had a question because I felt like I was asking dumb questions. ____ taught me that no question was a dumb question. She would also make sure she understood my question, explained to me how and where to find the answer and the reasons why we do things the way we do and the outcome it will have. All of this helped me to better understand my job and its functions and to give me the tools needed to become a successful mentor also.
  • This person was my first manager when I became a manager. He listened and watched carefully. He taught me leadership by example. When coaching me, he mixed the good with the bad. When giving constructive criticism he always provided suggestions for improvement.
  • Ideal mentor (combination of a few people I have in mind) has the following qualities:
  1. Supportive to what I am doing and listened to my opinions
  2. Disciplines / coaches on where I may have slipped or not performed adequately - effectively saying that he / she had higher expectation
  3. Took genuine interest in my work
  4. Created time or met me when I arranged for a meeting
  5. Provided coaching so that I could progress
  6. Shared my strong points with others
  7. Did not criticize me behind my back
  8. Did not criticize his / her peers in discussion with me
  9. Helped me think around a solution and develop a plan
  10. Decision maker where there are a number of alternatives
  11. Stayed focused when I was meeting them
  12. Showed that he / she cared
  • The person whom I look up to is a person of honor, integrity, faith & strength. There are many other words to describe this person, but what I look up to most is her strength. She is not afraid to tell anyone about what she stands for or believes in and is ready to fight. By the age of 30, this person left their successful job in finance and enrolled in Law School to make a difference in this world.
  • A mentor is a person who leads one in the right direction with respect for strengths as well as weaknesses. That person who has proven to be such in my life is my co-worker _______. She has always been there for me even when I did not have the ability to be there for myself. She has assisted in helping me become a leader who others and I can respect. This has enabled me to continue the trend and past these endeavors on to others who will in return benefit as well. Hopefully they in return can mentor someone else and the list will go on and the world will then be filled with experienced leaders. Thanks _______ for leading me in the right direction.
  • Management skills that seemed to work across the board. They rarely showed signs of stress and they could multi-task like no one ever before. They knew enough about everything that was going on to jump between several conference calls and only if you were in the same room would you know they were actually handling several at one time. He coached with a positive attitude and always complimented on your strengths, not weakness. He found training classes for those. He was approachable and respected honesty and hard work. If I could manage people half as well as he did I would be successful!!
  • He paid very close attention to what I did and what I said. He did not impose a theory on top of me. He used the way I was to let me see how I was impacting him and to give me more choices about how I would like to behave in the future. He suggested important readings that inspired me and he made rigorous demands on me.
  • He had a fingertip feeling of when he should be there. We had scheduled meetings but every now and then he "happened" to call, just to small talk. This was very valuable and also had him better prepared for which questions he should ask when we met. His listening skills are excellent. Never have I heard him give an advice. He has an ability to make him self "stupid" asking childish questions that are very difficult to answer. Our main focus is to get me to grow. He has a system theoretical focus where everything is connected to everything else. The formal reason for the mentoring is to perform better at the job though.
  • The most effective mentor that I have, is the one lead me to improve myself by pointing out my weak points and the way to improve. Straight forward, clear and concise.
  • He is sincere, honest, experienced and has a human touch
  • A person I regard as an effective mentor in my life is a colleague by the name of ____. Age wise he is younger, very intelligent, God fearing, a Bible student and keen in applying what he learned to practice, very open minded person and keen in sharing his knowledge and experiences. This is a person who challenged me to have a radical paradigm shift from a Pentecostal traditional way of doing ministry to look beyond my denominational sphere. Many eye opening opportunities such as computer literacy, internet, leadership perception I gained through him. He encouraged me to face and confront some of my worse but unfounded fears and see opportunities in what seems to be obstacles. This is the man who helped me to know when to compromise and when to confront matters head-on. Above all, this is the man who helped me to lead a consecrated Christian lifestyle as far as devotion, study and prayer is concern. For me this is a person I great I cannot repay enough for what I gained from knowing and knowing him.
  • A manager I had many years ago. While she was firm in company policy, she was supportive and understanding. I trusted her judgment and knew she would be just in her decisions. She had excellent people skills. This is the person I modeled myself after.
  • Runs an effective department with a high degree of understanding of the business. Understands the strengths and weaknesses of people and knows how to coach for improvement in a way that it does not offend the person at the receiving end. My mentor is respected by employees not because of the position they hold but because of their personality.
  • I met my mentor at a college fair. She was promoting her company. She took out the time to speak with me and eventually invited me to her company's TV station. I asked her about an internship. They did not have any internships, but she said I could volunteer. During my volunteer time, she was very patient, concerned and involved with my learning. I was on state aid. She help me get a permanent job with benefits and I eventually stop needing state aid. If it had not been for her, I don't know where I would be right now.
  • He identified me as having leadership potential. He invested time with me to develop my skills and build my confidence. He entrusted me with real responsibilities.
  • My most effective mentor was my guidance counselor in high school. When I first met her, I had a strange feeling she did not like me. When I look back, I know now that she saw potential in me I did not know I had. She always nagged me and nothing I ever did was good enough even when I thought I tried my best. She knew exactly what I was capable of and pushed me to utilize the full capacity of my intellectual skills. I still have this drive in me today thanks to her. She has provided me with the ability to be challenged and challenge others as well. Hopefully I will be able to instill this in others so they too may benefit from it.
  • My most effective Mentor was leading the way by example. She was not telling me how to do thing but how to improve from where I started. So none of the action or steps I took was ever wrong. That kept me open-minded to changes. She explored other opportunities and what could have happened. Shared her experience openly. Openness was the key for me.
  • These made her my favorite mentor:
  1. Always available
  2. Provided consistent, honest feedback
  3. Good listener
  4. Team Player
  5. Good role model
  6. Positive
  7. Intelligent
  8. Strong Integrity
  9. Knowledgeable
  10. Friendly
  11. Organized
  12. Strategic-minded
  13. Open to feedback
  14. Professional
  15. Strong work ethic
  • My most effective mentor was introduced to me professionally and has made a positive impact in many areas of my life. I requested her as my mentor because I knew she was intelligent, professional, and goal-oriented. From experience I knew she would assign a task, provide constructive feedback, and encouragement. As we have grown professionally and personally in our relationship, she has provided positive feedback promoting continuous development and growth. Rather than concentrating on flaws, we have identified areas that could use improvement. This enabled me to feel more confidant and work harder. An assigned task will be completed and she can critique freely without fear of offending me. Topics we have chosen to work on have helped reduce stress, manage time, organization, and learn how to conduct myself in a professional environment. The positive relationship I have with my mentor could not have been accomplished without open and honest communication. We value realize the benefits and gain knowledge.
  • My most effective mentor was in college. He was a very patient man who allowed me to have the time that I needed to think out a problem myself, but was attentive enough to know when I was becoming stressed out with the problem and also intuitive enough to know when he had given me just enough guidance to get my comfort level back and dive into the problem once again. His actions, movements and words guided my decision making. He neither led me nor followed me, but stayed close so that I could find my own path and develop it as best as I could. I would have to say that trust was never compromised and everything that we talked about was just that...a talk that we had together and only became a subject of "outsider knowledge" when we mutually agreed that it should. This was nearly twenty years ago, and I still seek advice and guidance from him when I need it.
  • My most effective mentor is a female partner in our office. She has always given me feedback both positive and constructive. She is a credit to the firms "People First" philosophy. She is a very caring person and has always made me feel that I can succeed in any area of the business. I have a keen interest in Human Resources and People and feel that I have grown in this area over the past year as a result of her mentoring. I took on the role of ___ Supervisor coming from a position as Administrative Assistant and have met the challenges of gaining respect and support from staff who I had worked with as my peers. Through the assistance and guidance of this female partner, I have overcome these challenges and feel that I have not only gained respect and support of my staff, but I have also gained a great amount of trust and integrity.
  • I had a math teacher named Mr. ___ in high school. At that time I hated math! The year before I attended Mr. ____s class I used every excuse I could to escape the class. I would wander the halls, go to the library or run off to the restroom at every opportunity. The first day of class Mr. ____ caught my attention with a video. In the video several students were skipping his class to go to the lake for the day. Out of the water came the top of his trusty overhead projector, Elmo. The overhead's light chased them to shore where Mr. ____ came out to take them back to class. Needless to say, he had caught my attention. He continued to be fascinating when he would sit and write on the overhead projector, then fling the overhead film across the room when it was full. He would teach us as many ways to do a problem as possible. He was always quick to help or answer a question, in his unusual monotone voice. Mr. ____ never got angry. I admired Mr. ____ for his work on student projects. It seemed as if he kept so busy with student organizations that he never went home! He ran the student radio station, helped with the debate team, and ran a knowledge bowl. Although I never knew Mr. ____ well (who did?) I will always look up to him and appreciate the care he took in his teaching. Thanks to him I became more involved in after school activities, and stayed in math class just in time to start enjoying algebra.
  • ____, consultant, leadership trainer, and author on quality and change for creating high performance organizations, took a personal interest in me when I most needed a mentor and friend. I was burning out on teaching school when I met ____ and helped him translate customer surveys into Spanish. He took me under his wing and taught me to be a professional trainer and consultant. ____ took me with him on client face-to-face calls, leadership and managerial seminars and workshops - I thought because I was a teacher I knew how to train people in the workforce but as I watched ____ talk, teach, and train people in experiential and interactive activities with the passion of a guru, I realized I had a lot to learn from him and others. ___ has been an inspiration to '____' continuous and never-ending improvement. Thanks ____!
  • The ability to listen-She listen to you then tells you where you are weak and what are your strong points. She is not quick to criticize and it's just constructive criticism-She is helpful in assisting to reach goals.-She is ____
  • A mentor for me was a teacher in high school who always made sure that each of her students learned completely and felt confident in their ability and demonstrating a particular skill. This teacher always offered her support, challenges, patience, and enthusiasm while she was guided everyone to new levels of successes.
  • He spent time talking to me and getting to know me. He revealed or exposed himself on a personal level to give me that "I'm not perfect either." feeling. He was truthful and blunt when he needed to be.
  • My mentor guided me right through my MBA and also when I started my job. What set him apart was the fact that he believed in constantly upgrading his knowledge although he was already way ahead of all his colleagues and business associates. I now work for a consulting firm because of his constant guidance, support and encouragement.
  • I had a trainer who was the most effective mentor I have ever had. In class she took the time to explain everything thoroughly and she understood the concept that people learn in different ways. She sometimes used interactive activities that underscored the material we needed to learn yet made the class interesting and fun. On a personal level what made her so effective was she really listened to my concerns and questions and if she did not know the answer, she went out of her way to find the answer. Throughout my career with that company she was always there for me if I had any concerns or questions. She really cared about you as a person and employee and showed it on a regular basis not just while you were in her class.
  • Spent time to listen. Made comments to increase awareness of what is necessary to succeed, regardless of adverse social aspects. Encourage with personal examples of what the person did to achieve personal success and independence along reinforcing by example. This person is an immigrant, at the time (and currently) a professor at a known university, married with two children, financially and professionally independent of her husband, with postdoctoral studies. I listened to many of her recommendations, but wished I would have listened to all. Now I see myself providing similar feedback.
  • Loving, Kind, Compassionate, a good listener, and very understanding. These things describe the best mentor I ever had. She understood where I was coming from and always seemed to be there when I needed her the most. I could trust her and tell her anything. I knew that she loved me and I respected her more than anyone else. She knew where I was coming from and most of all she was my friend. She cared about me and treated me not as a kid, but as an equal who she was honored to have as a friend. This wonderful person was _________. I met her in one of my choir classes. We happened to be sitting next to each other and she took me under her wing and showed me she cared. But most of all she thought I was fun to be around. She was my friend and helped me to get through my Freshmen year of college.
  • One of my best mentors was my Russian professor in college (____). He not only taught the class, but he took a personal interest in me. For example, he encouraged me to run for president of the Russian club, even though I was very shy and introverted (I won!). He also shared his life with me and the rest of the Russian class-on holidays, he would invite us all over to his house to cook a Russian feast. We learned about the food and the culture, but we also felt like family. Therefore, I think the most effective mentors have to reach their mentees on a personal level as well as on an intellectual one.
  • ____my supervisor is always supportive and encouraging. always gives constructive and valuable advice positively.
  • Before ____ was a supervisor at ____, he had already showed what it meant to be successful and ambitious. He displayed remarkable strength as a leader and this lead me to show others how I could be both helpful and educated in the field of ____. Thanks to ____ I am now on my way to being a successful representative of ____. Thanks ____:)
  • My first supervisor in ____ was a very sensitive and caring person who showed me the best way to handle customer's is to be concerned when they are upset and make them feel the companies main objective is to make sure they have an experience that makes them feel we care and are here for their needs to be met. She showed a very active involvement in the customer experience and showed me the most important thing is making sure the customer is truly satisfied.
  • My supervisor ____ even though she is not bilingual she excels in her willingness to learn with our Spanish team and is always willing to take escalation no matter what the language and is ready and available for any time of coaching that would be needed or guidance in a problem with the customer and does not postpone the opportunity to help resolve the issue immediately. She basically is there for the team and for the customer and therefore, she is for the achievement of the company goals. This is a true coach and team player.
  • It was a collaboration, rather than a supervisor-employee relationship. She accepted feedback as well as gave feedback on a consistent basis. She was an advisor, counselor and guide, not a dictator. She had excellent listening as well as communication skills. She is a role model setting an example of our company's goals, mission and vision.
  • Their patience and thorough understanding of the situation at hand.
  • Able to listen and open.
  • A mentor is someone that cares about the person and does not treat them like a number, a mentor should give positive feedback and just not negative, they should include ideas and ways to improve on the positives that the person has, because everyone has good in them.
  • MENTOR HAD A LOT OF KNOWLEDGE OF ____, WAS WILLING TO LISTEN QUESTION CONCERNS. GAVE TIPS ON HOW TO HANDLE CERTAIN CALL SITUATIONS AND EFFECTIVE WAYS OF FINDING INFO IN STREAM SELF HELPFUL TIPS ALWAYS AVAILABLE FOR ANY QUESTIONS CONCERNS.
  • My supervisor was a mentor to me because with the coaching skills he has it was very effective in helping with my performance.  He is a very good team leader and motivator.  Our team had very high stats. due to the leadership skills my supervisor has.   I would recommend him for any supervisory position because of the great skills he possesses.
  • empathy, humanity, goodness
  • I was in ministries confrontation and hardship that I needed a friend and a person I could relate some hurts to my mentor showed up with some interest and concern for me. My mentor was ____.  He was the most knowledgeable individual with ____ that I had the pleasure of knowing.  He detailed information during my course of instruction and never had to say "I don't know but I'll get the answer and get back to you."  He was very honest and extremely confident.  His enthusiasm was at a level that I have never witnessed.   It's a shame he is no longer with ____.
  • They believed in me and supported me.
  • ____, my former boss is really a mentor for me. He is a successful entrepreneur with much charisma. He's always energetic, inspiring and encouraging this much compensates for relatively low income I got at his company.
  • Myself/Me I have learned to teach myself all of what needs to be a collector here at ____. Going through training is a good assist but it is me who teaches me exactly how to understand and make things work for me and become more efficient and happy about what I am doing. Everyone here is so rushed and busy moving over to the next guy who needs help and calls are coming so fast that you only have yourself to depend on here to learn and be all you can be. So some training is good but it is Me who puts it to work and makes it all work for Me.

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Contact Matt Starcevich, matt@coachingandmentoring
© 2003, Center for Coaching and Mentoring
Last updated 03/07/07