Study of Employee Attitudes for Improving the Workplace*
The Gallup Organization recently
released findings from a multi-year effort analyzing the relationships between employee
attitudes and critical business outcomes, including revenue, profitability, customer
loyalty, and employee retention. The study based on more than 100,000 employees from 2,500
business units in 12 industries, identified these employee attitudes as paramount in
managing and improving the workplace:
"I know what is expected of me
"I have the materials and
equipment I need to do my work right."
"At work, I have the
opportunity to do what I do best every day."
"In the last seven days, I
have received recognition or praise for doing good work."
"My supervisor, or someone at
work, seems to care about me as a person."
"There is someone at work who
encourages my development."
"In the past six months,
someone at work has talked to me about my progress."
"At work, my opinions seem to
"The mission and purpose of my
company make me feel my job is important."
"My fellow employees are
committed to doing quality work."
"I have a best friend at
* Training & Development,
December 1998, pp. 13.